|Radisson Suites Bangkok|
I complained about this to Club carlson Member Services and they sent me some fine print to justify the denial of Gold Points. This is the response that I got from them:
"Eligible stays are defined as the following:
"Eligible Rate” means a rate identified in Carlson’s reservation system as eligible for Gold Points. Eligible Rate does not include, without limitation, the following: employee rates; friends and family rates; airline crew rates; travel agency employee rates; certain promotional and package rates; rates paid using a free night voucher and other complimentary or barter rooms; rates booked through an online travel company, whether such rates are direct, auction or bid rates; rates booked and billed through a master account, including group accounts and tour operator accounts; and certain other rates booked through third parties."
The words: "and certain other rates booked through third parties" above are really important and a major part of this problem. If only the Club Carlson members can have a way of knowing if their travel agent will book the room at an "Eligible Rate". As of now, they don't.
A possible solution?
The only possible solution to this problem is also an uncertain one. One can always book a Club Carlson hotel on their website. Naturally, that way one would be deprived of any possible travel agent discounts and still not be sure of whether or not the stay would earn Gold Points. Maybe if I book all my Club Carlson hotel rooms at full rates, I will always earn Gold Points but will the benefits of being a member of Club Carlson be equal to that cost? That I do not know.
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|Posted by Narinder Singh|