AirAsia Demands Additional Fee of 24 USD When Customer Makes Online Payment

Wednesday, May 10, 2017

This is absurd. I am searching for a flight from Phnom Penh (Cambodia) to Bengaluru (India) via Don Mueang Airport on AirAsia for a certain date in 2017. It will be a fly-thru booking, which means that AirAsia will allow me to change planes at Don Mueang Airport Bangkok from within the transit area itself. The basic price of this ticket is 123.42 USD when booked directly on AirAsia website. Before making the payment AirAsia offers me baggage allowance and travel insurance at additional cost, both of which I decline. The final net payment still stands at 123.42 USD. Now I have reached the payment page and I want to make payment using my credit card. I click on the "Credit Card / Debit Card" payment option and suddenly the price of the ticket shoots up to 147.42 USD. In the centre of the page I see a figure of 24 USD beside which I can read this unbelievable description: "This fee is chargeable when payment is made online through credit card, debit card or charge card only". Then it gets even more absurd. Keep reading...

AirAsia Plane at Don Mueang Airport Bangkok

24 USD Fee To Make Online Payment???


AirAsia Online Payment Processing Fee

I travel a lot on AirAsia but honestly I do not remember when was the last time when I paid a credit card payment processing fee of 24 USD. No matter how hard I think, the only figure that comes to mind is 6 USD. I do almost all of my international flight bookings on AirAsia directly on their website. So is this 24 USD something new? Or is something wrong here? I do some research.

Phnom Penh To DMK Individual Flight


AirAsia Credit Card Payment Processing Fee

I try doing an individual booking for the Phnom Penh to DMK sector for the same date and the same flight. The fare displayed by AirAsia is 45 USD. The credit card payment processing fee is 6 USD, and AirAsia wants a total of 51 USD.

DMK to Bengaluru Individual Flight


AirAsia Online Payment Fee For Credit Card Payment

Next I try doing an individual flight booking for the DMK to Bengaluru sector for the same date and the same flight as offered by AirAsia in the fly-thru booking. The fare displayed by AirAsia is 2590 THB. The credit card payment processing fee is 180 THB, and AirAsia wants a total of 2770 THB. If I convert THB to USD at today's conversion rate of 34.77, the total cost of this ticket in USD comes to roughly 80 USD.

Total Cost Of Two Sectors

The total cost of these two individual tickets comes to 131 USD which is a good 16 USD less than the fly-though ticket. And I am counting payment processing fee twice in this.

What Is This Loot?

Maybe I am missing something here but usually airlines (at least the good ones) charge less money when customers buy fly-thru tickets because the airline saves the airport tax at the airport of transit. When I remain in the transit area of DMK airport and take my next flight without going through immigration, AirAsia saves a cool 700 THB in airport tax on my ticket. 700 THB is equal to roughly 20 USD. Now let us deduct 20 USD from the total cost of two individual tickets: PNH-DMK and DMK-BLR. The net cost is 111 USD, that I get after deducting 20 USD from 131 USD.

Why AirAsia Wants More For The Fly-Thru Tickets?

The basic price quoted by AirAsia for the fly-thru ticket is 123.42 USD when the basic price of two individual tickets for the two sectors after reducing airport tax at DMK is only 99.50 USD? Let us assume that AirAsia has to post a couple of its staff members in the transit area to validate fly-thru boarding cards and it wants to charge 23.92 USD from every passenger for this privilege. I would be ok with that too. But I still don't understand why the additional payment processing fee for the fly-thru ticket has to be 24 USD instead of 6 USD. The total loot here is 41.92 USD (23.92 + 18) from just one passenger. Maybe AirAsia is smarter than us all.






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Posted by Narinder Singh

 

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I left my day job in October 2013 and became a full time blogger. I love travel and hence a travel blog was the obvious place to start from. The result is desiyatri.com. I currently live in Bengaluru, India. - Narinder Singh.

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